Frequently Asked Questions

If you have a question you would like answered, please click here to submit a question. Browse our FAQs below for answers to some of the most common questions about our products and services.


Sales

Do I have to buy the complete system?

No. You may buy any combination of design codes and engineering modules. Additional modules may be added at any future stage as and when you require.

What happens if we need technical support outside of office hours?

Technical support is available by e-mail 24 hours a day, 365 days a year. UK office: software@finglow.co.uk US office: info@finglow.us.com

Do I have to purchase the software?

No. There are various rental options available from daily to 12 monthly.

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Networks & Operating Systems

Which versions of Windows are supported?

Windows 98, ME, NT4.0, 2000, XP and Vista

This question is from the 2nd category.

This is the answer to the question from the 2nd category.

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Installation

I am trying to install the software and the following message appears Company name incorrect.

The software is uniquely configured for each individual user. The company name entered at the installation stage must be exactly as it appears on the configuration document supplied.

I want to upgrade my system with some additional modules. Do I have to completely reinstall the software?

No. Simply enter the revised configuration codes supplied. These will allow access to the additional modules.

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Miscellaneous

Lock file damaged. Fix?

The network file protection is missing. Click OK to recreate the files.

Lock file busy: Code n

The network file protection is in use. Click OK to continue.

Whenever I attempt to read a data file saved in an earlier version, the software reports the message Different program version - Check data. Have I lost my data?

This message is advisory only. Selecting Edit data will show that the data file has been read. Since the design codes are constantly changing and we are always enhancing the software, it is often the case that additional checks are added to the software and it may be that additional input is required (for example yield strength). Hence the message is to advise the user to check the data for new input requirements.

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